ITIL – Class Outline

Unit 1: Introduction
Unit 2: Service Management
Unit 3: Service Strategy Overview
Unit 4: Service Design Overview
Unit 5: Service Transition Overview
Unit 6: Service Operation Overview
Unit 7: Service Operation Functions
Unit 8: Continual Service Improvement Overview
Unit 9: Tools and Technology Considerations
Unit 10: Preparing For and Taking the Certification Exam

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