Frequently Asked Questions

What size are your classes?
How long are your classes?
Do any classes require previous training or experience?
What if I take a one-day class and don’t learn everything I need to know?
If I take this class, and then I want to sign up for a program, do I have to pay for this class again as part of the program?
Is there a suggested order in which to take certain classes?
What do I do if I need to cancel a class?
When should I arrive on the day of my class?
Do I need to bring anything with me to class?
What about lunch?
Is there a dress code?
Is there parking nearby?
What about public transportation?

What size are your classes?

Classes are kept small to allow the instructor to devote personal attention to each student. Typical class size is 6 to 12 students.

How long are your classes?

Most classes are one day. Some of our technical classes are more than one day. If you sign up for a combination program, you will be attending several one-day classes.

Classes normally begin at 9 am and finish at 4 pm. Evening classes begin at 6:00 or 6:30 pm and finish at 9:30 pm (usually two evenings). You should check the times in the class schedule to find the exact time for your class.

Do any classes require previous training or experience?

All classes require Windows knowledge. We recommend taking our Introduction to Windows class before any other class if you have not used Windows for three months or more. Some classes (especially the technical classes) have specific prerequisites. Please refer to the description of the class on this website or call us for prerequisites.

What if I take a one-day class and don’t learn everything I need to know?

You can repeat any non-technical class once within six months of the date you first take it. This can be helpful to reinforce what you have learned. You may also want to enroll in the next level of the subject. For instance, if you have take Introduction to Microsoft Word, you may want to enroll in Intermediate Microsoft Word.

If I take this class, and then I want to sign up for a program, do I have to pay for this class again as part of the program?

You can apply the fee you have paid for one class towards the total fee for a program.

Is there a suggested order in which to take certain classes?

The Windows Introduction class and the Microsoft Word Introduction class (or the Microsoft Excel Introduction class) are recommended to be taken before any other classes, if you do not have experience with personal computers.

After those classes, most other classes can be taken in any order you choose. Introductory classes are recommended before taking Intermediate classes in the same subject.

What do I do if I need to cancel a class?

Students may cancel a class and obtain a refund up to four days before a scheduled class. After that time, no refunds will be issued. If you need to cancel or reschedule a class, please call one of the numbers to the left, Mon-Fri, 8:30 am – 5:00 pm.

When should I arrive on the day of my class?

10 to 15 minutes before your class time. Please allow for traffic.

Do I need to bring anything with me to class?

You can write notes in the student manual which you will be given. You may want to bring a flash (thumb) drive on which to store your completed exercise files.

What about lunch?

Lunch is on your own. There are many nearby sit-down restaurants.

Is there a dress code?

Business casual attire is recommended. A sweater or light jacket which you can remove or put on is a good idea if you get cold easily.

Is there parking nearby?

See our locations page for parking and public transportation information.

What about public transportation?

See our locations page for parking and public transportation information.

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