Administrator Certification Preparation for New Admins

Unit 1: Organizational Setup
Unit 2: User Setup
Unit 3: Salesforce Security Model and Data Access
Unit 4: Standard and Custom Objects
Unit 5: Sales and Marketing Applications
Unit 6: Service and Support Applications
Unit 7: Activity Management and Collaboration
Unit 8: Data Management
Unit 9: Analytics – Reports and Dashboards
Unit 10: Workflow/Process Automation
Unit 11: Desktop and Mobile Administration
Unit 12: AppExchange

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